Policies
Thank you for visiting Superfoodonline.com. At SuperfoodOnline.com we think returns should be hassle free! We are so confident of our product’s quality that we offer a 90-day unconditional 110% satisfaction guarantee. If you are unsatisfied with our product for any reason within 90 days of shipping you can return the unused portion for a complete 110% refund of the products purchase price.With a total commitment to serving our customer's needs, Superfoodonline.com is gaining a reputation of operational excellence. To this end, it is our belief that we will deliver the ultimate overall value to our customers. Therefore the policies set forth are designed to facilitate procedural efficiency that keeps our prices low while maintaining our demand for excellence.
SATISFACTION GUARANTEE:
Superfoodonline.com provides a 90 day unconditional 110% satisfaction guarantee. If you are unsatisfied with our product for any reason within 90 days of shipping you can return it for a complete refund of the products purchase price.
FREE SHIPPING PROGRAM:
Items with “FREE SHIPPING” stated will have “FREE SHIPPING” NOTED. Since shipping is included for these items, these items when purchased will have no additional shipping or handling charges added at time of checkout. Please note that "FREE SHIPPING" means the shipping is included in the price. In the event of a return of an item, the amount refunded will be less the shipping amount to the customer from our warehouse plus any additional fees according to our policies below. This applies to standard ground shipping within the contiguous 48 states. Items that are shipped outside the continental U.S. including Hawaii , Puerto Rico, and Alaska will incur additional shipping charges even if the item states FREE SHIPPING. You will be contacted via email with any additional charges on any order that requires additional shipping or handling charges.
SHIPPING RATES AND METHODS
SHIPPING RATES: Superfoodonline.com is integrated with our shipper’s shipping tables. Therefore we charge you what we get charged for shipping. We don’t mark up our shipping rates as a hidden revenue stream like most other companies do!
GROUND SHIPPING: Most Internet orders will be shipped via UPS, Canada Post, or USPS. Orders submitted before 2:00 EST Monday thru Friday will be processed daily and in most cases ship the same day. Internet orders submitted after 2:00 EST are shipped the next business day. Internet orders submitted on Saturday and Sunday will ship on the next business day (Monday). All shipping services subject to merchandise on hand. Items ship from our NJ warehouse and therefore the shipping time varies with the location of the customer. UPS does not deliver on Saturdays and Sundays for Ground packages unless a Saturday delivery has been selected. All delivery days are working days, which do not include weekends.
US POSTAL SERVICE PRIORITY MAIL: We recommend this option for shipping to Alaska , Hawaii , Guam and Puerto Rico. APO/FPO and P.O. Box order will ship via USPS only.
DELIVERY REQUIREMENTS: If you require the product to be delivered before or after a specific date, you will need to specify this at the time of order. If you are ordering on-line, please contact us at customercare@Superfoodonline.com to advise the date and we will let you know if it's possible. Delivery requirements must be expressed at the time of order. Delivery requirements cannot be changed once an order is placed. 2 Day, 3 Day, or Next Day Air: Most internet orders will be shipped via UPS, Canada Post, or USPS. Orders submitted before 2:00 EST Monday thru Friday will be processed daily and in most cases ship the same day. Internet orders submitted after 2:00 EST are shipped the next business day. Internet orders submitted on Saturday and Sunday will ship on the next business day (Monday). All shipping services subject to merchandise on hand.
Email us with questions: CustomerCare@Superfoodonline.com

STORAGE FEES: If a delivery company is unable to arrange delivery, you may be liable for storage and additional handling fees. Failure to arrange for delivery may result in additional fees for both storage and shipping back to our facility. Superfoodonline.com will not be responsible for any fees as a result of failed deliveries. Items returned in this fashion will result in charges according to our return policy plus and freight charges that are incurred. Please advise family and friends if necessary to avoid any possible handling delays.
REFUSED SHIPMENTS: Any cancellation made after product ships or refusal of a product will incur a 20% cancellation & restocking fee. In addition, you will be responsible for shipping costs both ways. This applies to the actual shipping costs. If you refuse a shipment due to damage and subsequently cancel, you will be charged a cancellation and restocking fee if we are not given the opportunity to replace the damaged product. If a product is received damaged, please call customer service so that we may assess damage and replace the product.
Email us with questions: Customercare@Superfoodonline.com
CANCELLATION OF ORDERS: Most orders are processed the same day of the order and sometimes within minutes of placing the order. If your order was placed by mistake or with errors it is imperative that you contact us immediately. If your order has already been processed but not shipped and you decide to cancel you will incur a 5% processing fee. Orders cancelled after the order has reached the shipping process cannot be cancelled. Refused orders will be handled according to our "Refused Shipments" policy above.
RETURNS: BASIC RETURN INFORMATION:
- No returns without a Return Merchandise Authorization (RMA).
- No returns without Return Authorization number on outside of box.
- No unauthorized returns.
- No refunds after 90 days.
- No shipping charges refunded on any returns.
100% 90 DAY REFUND POLICY: Superfoodonline.com offers a 90 day 110% refund policy. In the unlikely event you want to return an item you must contact us to receive a Return Authorization Number (RA) within 90 days of the shipping date. Once the RA number is received place the items in the original box with packing materials provided and put the RA number on the outside of the box. Shipping will not be refunded. You are responsible for the cost of shipping back to Superfoodonline.com You will be given credit after the product is received and processed at our facility. In the event the item(s) do not make it back to our facility a refund will not be issued. In the event carrier loses the shipment, you will be required to submit a claim on your behalf to the carrier for a refund.Shipping will not be refunded. You are responsible for the cost of shipping back to Superfoodonline.com. You will be given credit after the product is received and processed at our facility.
Accuracy of Information: We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
This privacy policy is intended for all users of Super Solutions, LLC Superfoodonline.com is dedicated to respecting and protecting the privacy of our clients. All information you provide, such as E-mail addresses or any additional personal information on or through any forms found on our site, will be used solely to support your relationship with Superfoodonlione.com We strive to develop innovative methods to better serve our users. Our services are designed and operate with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use Superfoodonline.com’s services, as well as some of the steps we take to safeguard it.
By visiting this web site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our services.

This privacy policy addresses the following areas:
- What personally identifiable information Superfoodonline.com collects
- What personally identifiable information third parties collect through the web site.
- What organization collects the information.
- How superfoodonline.com uses the information.
- With whom superfoodonline.com may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under the control of Superfoodonline.com
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact superfoodonline.com at (COMPANY EMAIL). Any violation of this privacy policy will lead to suspension of user privileges and permanent removal from access to this web site.
Information Collection superfoodonline.com is the sole owner of the information collected on our site. superfoodonline.com collects and monitors information from our users at several different points on our web site.
Registration In order to use the services offered on our web site, a user must first complete the registration form. During registration a user is required to disclose contact information (such as name and email address). If offered, it is optional for the user to disclose demographic information (such as income level and gender), and unique identifiers (such as a username). We do encourage full disclosure of these details in order for superfoodonline.com to provide a more customized experience on our site.
While superfoodonline.com exercises all due caution to protect your privacy, superfoodonline.com will not be held responsible for parties who attempt to illegally access our web site and intercept or access transmissions or private communications.
Unless described otherwise in this privacy policy, superfoodonline.com will not sell any information. All information collected by superfoodonline.com will be used solely by superfoodonlione.com to deliver targeted newsletters and advertisements.
Information Use - "Profiles" superfoodonline.com stores information collected through cookies, log files and/or third interests in your user profile. A profile is stored information that we keep on individual users detailing specific viewing preferences. Subsequently, this collected information is linked to users’ personally identifiable information, which provides directs pertinent marketing promotions to you and helps us improve site content for the user. superfoodonline.com does not share your profile with other third parties, unless specifically mentioned elsewhere in this policy.
Cookies A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Cookies, if used, will be used on superfoodonline.com to remember and recall login names, login information, previous purchases, potential purchases, as well as other items to help us better understand users’ needs. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use superfoodonline.com. The only drawback to this is that the user will be limited in some areas. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. For more details, see the above "Profile" section. We have no control over any third party that may also use cookies to store personal information. However, we do not provide this information to any third party.
Log Files Like most standard web site servers we may use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, site administer, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Sharing Legal Disclaimer Though we exercise all due caution to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which superfoodonline.com is a defendant, to assist in any investigations by law enforcement agencies, or violations of any superfoodonline.com policy.

Aggregate Information (non-personally identifiable) While superfoodonline.com will not rent, sell or share your information in general, there are certain instances when your information may be used. Superfoodonline.com does share aggregated demographic information and in some cases your e-mail address with others. This is how your information will be shared:
If superfoodonline.com merges with another company, this aggregate information will be shared with the merging company. These are the instances in which we will share users’ personal information: As agreed to at the various sections under superfoodonline.com; superfoodonline.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except under the following circumstances:
- We have your consent.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
- We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of superfoodonline.com terms of use, or as otherwise required by law; We transfer or lease information about you if superfoodonline.com is acquired by or merged with another company. In this event, superfoodonline.com will notify you before information about you is transferred and becomes subject to a different privacy policy; we do not support any illegal use of your private information and will make every effort to stop such practices in order to protect your privacy.
- Business Transitions: In the event superfoodonline.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via e-mail, as well as with a prominent notice on our Web site for at least 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Links This web site may contain links to other sites. Please be aware that we, superfoodonline.com, are not responsible for the privacy practices of sites other than our own. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. superfoodonline.com may have co-branding and/or framing relations with other companies. In this case, you should be familiar with the privacy policies of both companies, since you may be subject to each of them.
Contacting superfoodonline.com: If you have questions or concerns about the superfoodonline.com guidelines, policies, procedures, you can contact us at customercare@superfoodonline.com

Security: Notification of Changes If we decide to change our privacy policy, changes will be posted to this privacy statement, our homepage, and other places we deem conspicuous and appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. superfoodonline.com will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection, users will be notified via e-mail. Users will then be presented with a choice as to whether or not we become authorized to use their information in this different way. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users (who have opted to receive communications from superfoodonline.com), notifying them of the changes in our privacy practices.
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Superfood - 110% Satisfaction Guarantee
You may use Superfood for 90-days absolutely risk free. If you do not see or feel the results, return the bottle Royal Greens Ultra and you'll receive a prompt and complete refund of your purchase price less shipping and handling. No questions or explanations required... your complete satisfaction is guaranteed.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
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Information on Superfood Meal Replacement
For additional information about Royal Greens Ultra, click here to visit our Frequently Asked Questions page or email us at customercare@SuperfoodOnline.com and a knowledgeable SuperfoodOnline representative will be glad to answer any question you have concerning Superfood Meal Replacement.

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